1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Rainbow Flora UAE ("we," "our," or "us") governing your access to and use of our website www.rainbowflorauae.com and any related services.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.
2. Our Services
Rainbow Flora UAE is a premium rose grower and exporter based in Nairobi, Kenya. Our services include:
- Cultivation and export of premium Standard Roses, Spray Roses, and T-Hybrid Varieties
- B2B flower supply to wholesalers, importers, and floral businesses
- Product information, specifications, and catalogue access
- Request-a-Quote and contact services for business inquiries
- Farm information, quality standards, and sustainability documentation
3. Use of Website
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems or networks
- Transmit any malicious code, viruses, or harmful data
- Scrape, harvest, or extract data from the website without permission
- Use automated systems (bots, scrapers) to access the website
- Impersonate Rainbow Flora UAE or misrepresent your affiliation
- Interfere with the proper functioning of the website
- Copy, reproduce, or redistribute our content without authorization
4. Orders & Quotations
All product inquiries and quote requests submitted through our website are subject to the following:
- Submission of a quote request does not constitute a binding order
- All quotations are valid for 30 days unless otherwise stated
- Orders are confirmed only upon written acceptance and deposit/payment
- Product availability is subject to seasonal and harvest conditions
- We reserve the right to refuse any order at our discretion
- Minimum order quantities may apply for export orders
5. Pricing & Payment
Pricing for our products is provided upon quote request and is subject to the following conditions:
- All prices are quoted in USD unless otherwise specified
- Prices are subject to change based on market conditions, season, and volume
- Payment terms are specified in individual quotations and contracts
- For export orders, standard payment terms may include a deposit and balance upon shipment
- Accepted payment methods: Bank Transfer (T/T), Letter of Credit (L/C)
All applicable taxes, duties, and customs fees are the responsibility of the buyer unless otherwise agreed in writing.
6. Shipping & Delivery
We take pride in delivering fresh, premium-quality roses to our customers worldwide. Our shipping terms include:
- All shipments are made via temperature-controlled cold chain logistics
- We work with trusted international freight forwarders and airlines
- Delivery timelines are estimates and may vary based on destination and customs
- Risk of loss or damage passes to the buyer upon shipment (FOB terms apply unless otherwise agreed)
- Import permits, phytosanitary certificates, and customs documentation are the buyer's responsibility unless otherwise arranged
7. Returns & Refunds
Due to the perishable nature of our products, the following return and refund policy applies:
- Claims for damaged or defective products must be made within 24 hours of delivery
- Claims must include photographic evidence and detailed description
- Approved claims will be resolved via replacement or credit note at our discretion
- Returns of perishable products are generally not accepted due to cold chain requirements
- Refunds are processed within 30 business days of claim approval
8. Intellectual Property
All content on this website, including but not limited to:
- Logos, brand names, and trademarks
- Product images and photography
- Text, descriptions, and written content
- Website design, layout, and code
- Product names and variety names
...is the exclusive property of Rainbow Flora UAE or its licensors and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Limitation of Liability
To the maximum extent permitted by law, Rainbow Flora UAE shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Delays in delivery caused by customs, airlines, or force majeure events
- Product quality issues arising from improper handling after delivery
- Website downtime, errors, or technical issues
- Third-party content or services accessed through our website
Our total liability for any claim arising from these Terms or our services shall not exceed the amount paid by you for the specific product or service in question.
10. Indemnification
You agree to indemnify, defend, and hold harmless Rainbow Flora UAE, its officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Kenya.
For international customers, we encourage amicable resolution of disputes through negotiation before pursuing legal action.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.
